Last updated on Nov 28, 2024.
Operated under the licensing of Euro Khmer Voyages, a registered travel service provider in Cambodia, Urban Trails offers a seamless platform for booking unique experiences. Here's how it works:
1. Introduction
When you book an experience with Urban Trails, we provide the platform to facilitate your booking. The actual experience is delivered by a third-party supplier. Euro Khmer Voyages, as a licensed Cambodian travel operator, ensures that our platform connects you with reliable local providers.
For clarity, certain terms used here have specific meanings—please refer to our Terms of Use for definitions.
2. What Does Urban Trails Do?
Urban Trails is your gateway to discovering and booking unforgettable experiences.
When you book through our platform, you enter a direct agreement with the supplier— the local operator responsible for delivering the experience. Urban Trails partners with suppliers to list and promote their offerings on our platform, ensuring all experiences meet our quality and safety standards before they are made available.
Our curated selection reflects only a portion of the experiences available globally, as we focus on offering high-quality, localized options.
3. How Does Urban Trails Make Money?
Urban Trails does not own or operate the experiences listed. Instead, we earn a commission from the suppliers after you complete the experience. This allows us to maintain a user-friendly platform while supporting local providers.
4. Searching, Sorting, and Recommendations
Urban Trails employs intelligent systems to rank and recommend experiences based on several factors, such as:
- Relevance to your search.
- Ratings, reviews, and popularity.
- Quality of content (e.g., descriptions, photos).
- Availability and pricing.
You can sort results by parameters like traveler ratings, price, duration, or newest listings. Filters also allow you to refine your search by categories (e.g., cultural tours, outdoor activities) or preferences like free cancellation and special discounts.
Some listings marked as "Promoted" reflect additional visibility given to suppliers who pay a higher commission for enhanced exposure.
5. Reviews
Only verified customers can submit reviews for experiences booked through Urban Trails. Each review undergoes an automated and manual screening process to ensure authenticity.
Suppliers may use Urban Trails' messaging system to engage with customers for feedback or issue resolution, but incentives for reviews or harassment are strictly prohibited.
Once published, reviews remain on the platform indefinitely unless removed by request or for violation of guidelines.
6. Prices and Payments
The price you see during booking is inclusive of taxes and fees, with clear details on any additional costs for optional or mandatory services. Payments are securely processed through Urban Trails or its authorized payment partners.
7. Support When Things Don’t Go as Planned
Urban Trails is here to assist in resolving disputes between customers and suppliers. While we cannot guarantee the outcome of experiences, we actively facilitate communication to reach fair resolutions.
For further details, refer to our Terms of Use or contact our support team.
Urban Trails, powered by Euro Khmer Voyages, strives to deliver exceptional, authentic, and reliable travel experiences while supporting local communities. Discover your next adventure with us!