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Last Updated: July 29, 2024

Urban Trail Travel ("Urban Trail", "we", "us", or "our") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights associated with that information.

1. What Information Do We Collect?
We collect information you provide directly to us and information collected automatically through your use of our website.

Information You Provide Directly:
  • Name
  • Contact information (email, phone number)
  • Billing information (when booking travel)
  • Passport information (for certain travel arrangements)
  • Travel preferences
  • Information you submit through inquiries, reviews, or other website features
Information Collected Automatically:
  • Device information (IP address, browser type)
  • Usage data (pages visited, search terms)
  • Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to provide, personalize, and improve our travel booking services. Here are some specific examples:

  • Process travel bookings and reservations
  • Send you trip confirmations and updates
  • Provide customer support
  • Personalize your experience on our website
  • Send marketing communications (with your consent)
  • Analyze website usage to improve our services
3. Sharing Your Information
We may share your information with third-party service providers who assist us in operating our website and fulfilling your travel bookings. These providers are obligated to maintain the confidentiality of your information.

We may also disclose your information if required by law or to protect the rights and safety of ourselves or others.

4. Your Choices and Rights
You have several choices regarding your information:
  • Opt-Out of Marketing: You can unsubscribe from marketing communications at any time.
  • Access and Update Information: You can request access to your information and update it if inaccurate.
  • Data Deletion: You can request deletion of your information, subject to certain legal restrictions.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

6. Children's Privacy
Our website is not directed towards children under 18. We do not knowingly collect information from children under 18.

7. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

8. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@urbantrails.travel or +855 69 955 545.

This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of your information when you use our website and the choices you have associated with that information.